Frequently Asked Questions at Golf Sim Solutions
About Golf Sim Solutions
Q: What does Golf Sim Solutions do?
A: Golf Sim Solutions provides High Quality products and Expert advice to help you build your own golf simulator. From enclosures and impact screens to flooring, lighting, and technical guidance, we supply everything you need to create a professional setup at home or in a commercial space.
Q: Who are your products suitable for?
A: Our products are ideal for anyone who wants to create their own simulator — from home golfers to teaching pros and businesses looking to build a custom golf experience.
Design & Build
Q: Will you help me design my golf sim?
A: Absolutely! We’re always happy to offer advice and guidance. For customers who’d like more in-depth support, we offer a Design and Electrical Drawing Pack. One of our experts will help you plan your simulator layout, provide detailed drawings and plans, and offer technical advice to ensure everything fits and functions perfectly.
Q: Can you customise products to fit my space?
A: Yes — many of our products can be made to measure. Just share your room dimensions and requirements, and we’ll help tailor your order to suit your space.
Q: Can I build a simulator in a garage or garden room?
A: Yes — many of our customers build their simulators in garages, outbuildings, or garden rooms. We can help you plan around ceiling height, lighting, and temperature control to ensure your setup performs perfectly year-round.
Q: Do I need special flooring or turf?
A: While not essential, good quality turf and underlay can improve both performance and comfort. Our hitting mats and flooring options are designed for durability and realism.
Q: Do you provide assembly guides or videos?
A: Yes we are constantly adding more step-by-step video guides to make your build process even easier.
Customisation
Q: Can I add branding or custom graphics to my setup?
A: Absolutley! We can supply custom-branded Wall Protection Tiles for Commercial Golf Simulator Business’s & Golf Profesionals alike, creating custom Golf Studio’s & Golf Swing Rooms.
Q: How do I reduce noise or echo in my Golf Sim Room?
A: We recommend using wall protection tiles to reduce sound and improve the overall look of your simulator. These also give your setup a more professional finish.
Q: What lighting works best in a golf simulator?
A: Use soft, indirect lighting that avoids shadows on the screen. We also offer LED track lighting to enhance visibility without affecting projector brightness.
Products & Quality
Q: How durable are your impact screens?
A: Our screens are manufactured in-house from premium materials designed to withstand thousands of full-speed shots. With proper care, they’ll deliver excellent image quality and longevity.
Q: The item I want is out of stock — what should I do?
A: If an item’s out of stock, get in touch with our team — we may be able to source one for you or notify you as soon as it’s available again.
Orders & Delivery
Q: How do I place an order?
A: Simply browse our products, add your desired items to the basket, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
Q: Can I change or cancel my order after placing it?
A: Orders can usually be changed or cancelled within a short period after placement. Please contact our Customer Service Team as soon as possible.
Q: What delivery options do you offer?
A: We offer Free Next Day delivery on most items. Some bespoke products, such as Wall Protection Tiles and our Custom Manufactured Golf Impact Screens, may take a little longer to manufacture.
Q: Do you offer international shipping?
A: Not as standard, but we can often arrange international shipping for larger projects — contact us to discuss your options.
Q: How can I track my order?
A: Once your order is dispatched, you’ll receive a Tracking Link via email or text message so you can follow its progress. We see the same Tracking Link that you do.
Payments & Returns
Q: What payment methods do you accept?
A: We accept most Major Debit and Credit Cards, PayPal, Apple Pay, and Google Pay. All payments are processed securely using Stripe & Paypal.
Q: Is my payment information secure?
A: Yes. We use industrystandard encryption and secure payment gateways to protect your personal and financial details.
Q: What is your return policy?
A: You can return most items within 30 days of delivery for a full refund or exchange, provided they’re unused and in their original packaging. Please see our returns policy for more details.
Q: How do I return an item?
A: Please visit our Returns page for instructions or contact our support team. You’ll need your order number and email address to start the process.
Q: When will I receive my refund?
A: Refunds are processed within 5–10 working days of receiving your returned item.
Customer Support
Q: How can I contact customer service?
A: You can reach our team via email or phone. Our contact details and service hours are listed on our Contact Us page. We’re always happy to help with advice, product support, or order updates.
Q: What are your Customer Service hours?A: Our Customer Support Team is available Monday to Friday, 9am – 4pm (UK time). If you contact us outside these hours, we’ll respond as soon as possible on the next working day.
Q: How long does it take to get a response?
A: We aim to respond to all emails and messages within our office hours or the following working day. During busy periods this may take slightly longer, but we always do our best to reply promptly.
If you can’t find the answer you’re looking for we’re here to Help
Speak to our Experts at:
info@golfsimsolutions.co.uk